Policies | Bark Ave Social Club

TERMS & CONDITIONS

1. Introduction - Welcome to Bark Avenue Social Club. By booking or using our dog play date and dog walking services, you agree to the following terms and conditions. Please read them carefully before making a reservation or utilizing our services.

2. Services Offered - We provide dog play dates, dog park outings, and group dog walking services. All services are designed to provide physical exercise and social interaction for your pet.

3. Bookings and Payment - We work on a 2 bookings per week minimum. All services must be booked in advance via our website, phone, or email. We reserve the right to accept or decline any booking request.

3.2 Payment - Payment for services must be made at the time of booking unless otherwise agreed upon. We accept all major credit cards, apple pay, google pay and cash. Refunds will only be provided under specific conditions outlined in the refund policy below.

4. Cancellation and Refund Policy / Cancellations by Client - Cancellations made more than 24 hours before the scheduled service are eligible for a full refund. Cancellations made within 24 hours will be charged 50% of the service fee. No-shows or cancellations made less than 2 hours before the service are non-refundable.

4.2 Cancellations by Us - In the event we must cancel a service due to unforeseen circumstances (e.g., extreme weather, emergency), we will either reschedule the service or provide a full refund.

5. Pet Requirements / Vaccinations - All pets must be up to date on vaccinations, including rabies, distemper, and parvovirus. Proof of vaccination may be required.

5.2 Behavior - We reserve the right to refuse service to any dog that exhibits aggressive or dangerous behavior. Dogs must be non-aggressive and socialized to participate in group activities. Owners are responsible for providing accurate information about their pet’s behavior.

5.3 Health - Owners must disclose any known medical conditions or allergies that could affect the dog's ability to participate in our services. In the event of illness or injury during the service, we will contact the owner immediately.

6. Owner Responsibilities - Owners must ensure their pet is secured with a well-fitting collar/harness and leash for all services. Additionally, owners must be reachable during the scheduled service time in case of emergencies or unforeseen issues.

7. Liability - While we take every precaution to ensure the safety of your pet, we cannot be held responsible for any injuries, illnesses, or accidents that may occur during dog play dates or walks. By booking our services, you acknowledge that you understand and accept the inherent risks involved in group play and outdoor activities.

8. Weather Conditions - We prioritize the safety and comfort of pets during our services. If extreme weather conditions (e.g., heatwaves, thunderstorms) pose a risk, we may modify, shorten, or cancel the service. In such cases, we will notify you as soon as possible.

9. Privacy Policy - We collect personal information solely for the purpose of providing services and will not share your details with third parties without your consent. For more information, please review our Privacy Policy.

10. Changes to Terms and Conditions - We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website and will apply to all services booked after the changes take effect.

11. Contact Us - If you have any questions about these Terms and Conditions, please contact us at info@barkavesocialclub.com or 732-576-3649.

PRIVACY POLICY

At Bark Avenue Social Club, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, website, or interact with us. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information to provide our services:

1.1 Personal Information - When you book services with us, we may collect personal information such as your name, email address, phone number, home address, and payment information.

1.2 Pet Information - We collect information about your pet(s), including their name, breed, age, medical history, vaccination status, and behavioral traits, to ensure we provide safe and appropriate services.

1.3 Usage Data - When you visit our website, we may collect data about your interaction with our website (e.g., pages visited, time spent on the site, and device information). This data helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services - We use your personal and pet information to schedule, deliver, and manage our dog play date and walking services.

2.2 Communication - We use your contact information to communicate with you regarding bookings, schedule changes, confirmations, and any important updates or notices related to our services.

2.3 Payment Processing - We use your payment information to process transactions for the services you book. All payment data is encrypted and securely handled by trusted third-party payment processors.

2.4 Website Improvement - We analyze usage data to improve the user experience on our website, monitor performance, and ensure security.

3. Data Sharing and Disclosure

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

3.1 Service Providers - We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, website hosting). These providers are required to keep your information confidential.

3.2 Legal Obligations - We may disclose your information if required to do so by law or in response to valid legal requests (e.g., subpoenas or court orders).

3.3 Business Transfers - In the event of a business transition (e.g., merger, acquisition, or sale), your personal information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or electronic storage system is entirely secure, and we cannot guarantee absolute security.

5. Your Data Rights

You have the following rights regarding your personal data:

5.1 Access and Update - You can request access to the personal information we hold about you and request corrections or updates to any inaccurate or incomplete information.

5.2 Delete - You can request that we delete your personal data. We will comply with your request unless we are required to retain the information for legal or regulatory reasons.

5.3 Opt-Out - You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional emails or contacting us directly.

6. Cookies

Our website may use cookies or similar tracking technologies to improve your experience, analyze trends, and administer the site. You can modify your browser settings to disable cookies, but this may affect your ability to use some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review the policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@barkavesocialclub.com or 732-576-3649.

REFUND POLICY

At Bark Avenue Social Club, we strive to provide exceptional care and enjoyable experiences for your pets. We understand that sometimes plans change, and we are committed to offering a fair and transparent refund policy for our services.

1. Cancellation and Refunds

1.1 Client Cancellations

Cancellations made more than 24 hours before the scheduled service will receive a full refund.
Cancellations made within 24 hours of the scheduled service will be eligible for a 50% refund.
No refunds will be provided for cancellations made less than 2 hours before the scheduled service or for no-shows.

1.2 Service Modifications - If you need to reschedule your service, please contact us at least 24 hours in advance. We will do our best to accommodate your request based on availability. Rescheduling requests made less than 24 hours in advance may be subject to a fee.

2. Cancellations by Bark Avenue Social Club

In rare cases, we may need to cancel a service due to unforeseen circumstances such as severe weather, staff emergencies, or safety concerns. In such cases, you will be offered the choice of rescheduling the service or receiving a full refund.

3. Late Arrivals and No-Shows

3.1 Late Arrivals - If we arrive late for a pick-up, we will do our best to accommodate your pet’s scheduled service. However, please note that the session may be shortened depending on our schedule, and no partial refunds will be issued for shortened sessions.

3.2 No-Shows - If you your dog is not present at the agreed-upon pickup time for any of our services, no refund will be provided.

4. Weather Conditions

For outdoor services such as dog walks and park play dates, safety is our priority. If we determine that the weather conditions are too extreme (e.g., excessive heat, thunderstorms), we may modify or cancel the service. In these cases, you will have the option to reschedule or receive a full refund.

5. Refund Process

Refunds will be processed within 15 business days of receiving the cancellation request. Refunds will be issued via the original payment method unless otherwise agreed upon.

6. Non-Refundable Services

Please note that special promotions, discounted packages, or gift certificates may be non-refundable unless otherwise stated. These services will be clearly marked as non-refundable at the time of purchase.

7. Contact Us

If you have any questions regarding our refund policy or need to request a cancellation, please contact us at info@barkavesocialclub.com or 732-576-3649.